wunbd's Privacy Policy

1. Introduction & Overview

wunbd is an online entertainment and gaming platform operated for Bangladeshi users. We place the highest importance on the privacy of our members and are always committed to protecting their personal information. This Privacy Policy describes what types of information we collect, how that information is used and stored, and what your rights are.

By registering on our platform or using our services, you consent to the collection and processing of information as described in this Policy. If any changes are made to this Policy, we will post a notice on the platform and indicate the updated date.

2. What Information We Collect

wunbd collects user information from various sources. This information can be broadly divided into three categories:

2.1 Information Provided by the User

Information you provide during registration and account management:

• Full name and date of birth
• Email address and mobile number
• Bank or mobile banking account details (information related to bKash, Nagad, Rocket, Upay, bank transfers)
• National ID card or passport number (for identity verification)
• Contact address
• Messages or requests sent to customer support

2.2 Automatically Collected Information

Information automatically collected when you use our platform:

• IP address and device information (operating system, browser type)
• Login time, session duration, and activity logs
• Gaming history and transaction records
• Browsing data collected through cookies and similar technologies
• Referral source (where you came from before arriving at the site)

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may in some cases receive information from security partners or payment providers. This information is used only for the stated purposes.

3. How We Use Information

Collected information is used for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To carry out gaming, betting, and financial transactions smoothly.
• Security: To detect and prevent fraudulent activity and keep accounts secure.
• Legal Obligations: To comply with applicable laws and regulations, such as Anti-Money Laundering (AML) processes.
• Personalized Experience: To analyze your preferences and usage patterns in order to provide improved services.
• Communication: To send important account notifications, promotional information (with your consent), and support messages.
• Service Improvement: To use analytical data to improve platform performance and user experience.

4. Data Storage & Security

wunbd uses industry-standard security technology to protect your information. Our servers are fully secured with SSL (Secure Socket Layer) encryption, meaning your data is protected during transmission. Stored data is also kept in an encrypted state.

Our security measures include:

• Application of encryption technology on servers and databases
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Strict internal controls over data access
• Real-time systems for monitoring suspicious activity

We retain data for as long as legally required or for as long as your account remains active. Even after an account is closed, certain information may need to be retained for a defined period due to legal obligations.

5. Sharing Information with Third Parties

wunbd never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processors: Necessary information may be shared with bKash, Nagad, Rocket, Upay, or banks to process financial transactions.
• Technology Service Providers: Partners providing server hosting, analytics, or cybersecurity services may access information only under contractual terms.
• Legal Authorities: Information may be provided in response to a court order, legal process, or a valid request from a regulatory authority.
• Fraud Prevention: Limited information may be exchanged with gaming industry security partners to prevent fraudulent activity.

Any third-party partner is contractually bound to uphold privacy standards as strict as those in this Policy.

6. Cookies & Tracking Technologies

The wunbd website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required for core site functionality, such as maintaining login sessions — these cannot be disabled.
• Preference Cookies: To remember your language and other settings.
• Analytics Cookies: To understand how users interact with the platform — completely anonymous.
• Security Cookies: To detect fraud and keep sessions secure.

You can manage cookies through your browser settings, but disabling certain essential cookies may cause some site features to stop working.

7. Your Rights

As a wunbd user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: Where there is no legal obligation, you may request deletion of your information in certain circumstances.
• Right to Restrict Processing: You may request that processing of your data be limited in certain cases.
• Right to Withdraw from Promotional Communications: You may stop receiving marketing messages at any time.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you may file a formal complaint with us.

To exercise these rights, contact our support team.

8. Protection of Children & Minors

wunbd's services are intended only for those aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.

If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information. We urge parents and guardians to monitor their children's internet use.

9. Data Transfers

wunbd primarily serves Bangladeshi users. For technical reasons, some data may be stored or processed on servers located outside Bangladesh. Equivalent protection standards are ensured for any such transfers.

When data is transferred to a third country, we ensure the protection of your information through appropriate contracts and security measures.

10. Changes to This Policy

wunbd may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you by email or through the platform and update the "Last Updated" date at the top of the page.

Continued use of the service after changes are made will be considered acceptance of the new Policy. We therefore recommend reviewing this page regularly.

11. Complaints & Contact

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, contact the wunbd support team:

• Via 24/7 live chat — in Bengali and English
• By email: [email protected]

We take all privacy-related requests seriously and will do our best to respond as quickly as possible.